Marobrain Money-Back Guarantee: The 60-Day Terms

In one sentence: if Marobrain is not working for you, you have 60 days from the day the parcel arrives to say so and get your money back, opened bottles included.

What the promise covers

Every pack on the order form, 2, 3, or 6 bottles, carries the same 60-day window. It starts the day the carrier marks the parcel delivered, not the day you order, so transit time never eats into it. You can return bottles you have opened and finished from; the desk does not require sealed product, receipts beyond your order email, or a reason it approves of. "It was not for me" is reason enough.

The three refund steps

1. Email the desk. Write to [email protected] with your order number and the words "refund request". No phone call needed, no retention script.
2. Get the return instructions. The desk replies within 1 business day with the return address and a short form. You post back the bottles, opened or not; return postage is the one cost that stays with you.
3. Money lands in 5 to 7 business days. Once the return is scanned in, the refund goes to the original payment method. The desk confirms by email the day it is issued.

The window, on a calendar

1. Day 0Order placed; email receipt lands within minutes.
2. Days 3-7Parcel delivered; the 60-day clock starts here.
3. Day 30A fair midpoint checkpoint: one bottle finished, time to judge.
4. Day 60Last day to email a refund request.

What to expect honestly

The desk approves refund requests inside the window without argument; that is the point of the promise. What it cannot do is stretch the calendar: requests that arrive on day 70 get a polite no. Mark the delivery date when the parcel lands and the math stays simple.

The binding legal wording, same numbers, lives in the refund policy. If the promise settles it for you, buy Marobrain with the window in place or review pack pricing first.